Focusing on customer value.
It sounds obvious when you first think about it – waste is the enemy of efficiency. But the more you take that thinking to heart, the more the scale of the challenge becomes apparent. It’s called ‘lean’ thinking. And while it’s not exclusive to KAEFER, our mission 'to be the most reliable and efficient provider of technical industrial services' sits very well within the framework of lean and its corresponding way of acting.
Simply put, lean means creating more value for our clients with fewer resources. And this is achieved by generating as close to zero waste as possible by optimising processes and continuously improving them.
The idea is to waste less time, effort and materials. This allows us to achieve higher levels of health, safety and efficiency by getting our services right the first time, while meeting all quality requirements. Lean is also a cornerstone of our strategy, as it makes us recognised, more efficient and different.
This benefits our clients as much as it benefits us. And our unique approach to applying and living it involves educating and training our employees to not just ‘do’ lean, but to ‘be’ lean on every step in their journey. Because it would be (a) waste if we didn’t capitalise on the ideas of all KAEFER employees when working towards a common goal. Lean makes this possible and empowers employees to constructively and creatively shape the way they work.